Waterline Place, VIC.

Covid-19 Stage 4 Update


At AVJennings, the safety and wellbeing of our Customers and Team Members remain top priority. We continue to monitor the advice of Government and health officials in addition to implementing further process and practices for safe measure. As such, with Stage 4 restrictions now in place, our Waterline Place Sales & Information Centre is temporarily closed.

Customer home visits for warranty and repair inspections, are temporarily suspended in Victoria. Though we are largely operating business-as-usual, the following updates and measures apply:

Sales enquiries

While we may not be able to meet you in person, our sales team remain available to assist with your enquiries via phone, email or video, whichever method you prefer.

Customer Walk-Throughs & Key Transfer at Settlement

Our Customer inspections and key transfers at settlement are being conducted as usual, however, we request Customers limit the number of guests present during final inspection to no more than two (2) attendees. We’ll have no more than one Customer Service Representative attending on our end.

Social distancing practices and additional sanitary measures will be observed during the inspections.

We kindly request anyone who feels unwell, has recently returned from overseas or suspects potential exposure to COVID-19—to please postpone the appointment and seek proper medical advice as necessary.

If any of our Customers have additional requests or concerns, please contact us in advance of your appointment, and we will do our best to accommodate.

Customer Home Visits

Customer home visits, including those regarding general warranty visits and non-urgent maintenance repairs are temporarily suspended until further notice.

Please note, all warranties, including our 90-Day Warranty, will continue to be honoured.

An AVJennings Customer Service Representative will be in touch to schedule visits and repairs as soon as safe to do so.

If an urgent or emergency situation arises, please call 131 878 or e-mailwarrantiesvic@avjennings.com.aufor assistance.

If an emergency warrants a home visit, prior to scheduling or arriving, our Representative will ask the following:

1. Is anyone in the home displaying flu-like symptoms or experiencing a fever?

2. Has anyone returned from overseas travel recently or in the last 14-days?

3. Has anyone had potential exposure to a suspected or confirmed COVID-19 cases

Our attending Representative will kindly confirm for our Customers’ reassurance, their respective responses to any of the above questions in-turn prior to any home visit.

As we play our part in minimising the spread of COVID-19, and aim for all to stay healthy and safe, our continued commitment to serving our Customers remains unwavering.

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